Frequently Asked Questions

Once your order ships, you'll get a confirmation email with a tracking number. Click the link inside to follow your parcel in real time. If you don't receive a shipping email within 4 working days of ordering, check your spam folder first. Still nothing?

Email us at customerservice@oshiclo.com with your order number.

All orders are processed and handed to the courier within 24 hours of being placed, Monday to Friday. Orders placed on weekends or public holidays will be dispatched the next working day.

Once your order ships, you'll receive an email confirmation with a tracking link so you can follow it on its way.

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be:

• In the same condition you received it: unworn and unused
• With tags still attached and in its original packaging
• Accompanied by your receipt or proof of purchase

Sale items and gift cards cannot be returned.

We're sorry about that. Email us at customerservice@oshiclo.com with:

• Your order number
• A photo of the item you received
• The item you originally ordered

We'll send the correct item out to you free of charge, or issue a full refund.

If an item is missing from your order, contact us within 7 days of delivery at customerservice@oshiclo.com. Include your order number and a description of what's missing and we'll sort it out immediately.

Delivery times vary depending on your location and the courier. Once dispatched:

• UK Standard: 2–5 working days
• International: 7–14 working days

During busy periods such as Black Friday or Bank Holidays, allow extra time for delivery. We're not responsible for courier delays but we'll always do our best to help if something goes wrong.

Free standard UK delivery on orders over £75. Orders under £75 carry a flat shipping fee calculated at checkout.

Yes, we ship worldwide. Shipping rates and estimated delivery times for international orders are calculated at checkout based on your location.

Please note: OSHI is not responsible for any customs charges or import duties that may apply in your country. These costs are the responsibility of the customer.

Check with neighbours, your building's reception, or any safe spot the carrier may have left it. Also check your tracking for a delivery photo.

If you still can't locate it, email us at customerservice@oshiclo.com within 7 days of the marked delivery date and we'll investigate with the carrier.

First, check your tracking link for the latest update. Parcels can sometimes sit at a depot for 24–48 hours without a scan.

If there's been no movement in 5 working days, contact us at customerservice@oshiclo.com and we'll raise an investigation with the courier. We're not responsible for courier delays but we'll always do our best to help.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Email us at customerservice@oshiclo.comto request a return.Do not send items back without contacting us first. Items returned without prior authorisation will not be accepted.

Items that have been worn, washed, or are missing tags or original packaging

OSHI is designed with an oversized, relaxed fit - this is intentional. If you're between sizes or prefer a slightly less oversized look, we recommend sizing down.

Each product page includes a full size guide with chest, length, and sleeve measurements. Always check the size guide before ordering.

We currently stock XS through to 3XL across most products. Availability varies by style. Check individual product pages for exact size options.

Can't find your size? Sign up for restock notifications directly on the product page.

Our size guide uses actual garment measurements rather than body measurements — measure a hoodie or jogger you already own and compare. If you're right between two sizes, going up gives you the full oversized fit, going down gives a slightly cleaner silhouette.

Still not sure? Email us at customerservice@oshiclo.com and we'll help you pick the right size.

To keep your pieces looking fresh for longer:

• Wash cold (30°C max) on a gentle cycle
• Turn inside out before washing to protect the fabric surface
• Use a mild detergent. Avoid bleach and fabric softeners
• Air dry or tumble dry low: High heat causes shrinkage and fading
• Lay hoodies flat to dry to maintain their shape

Yes. OSHI works with manufacturers who meet ethical production standards. We're committed to fair working conditions and quality over quantity. We'd rather produce less and produce it right.

We accept all major payment methods:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay and Google Pay

All transactions are secured and encrypted

Check your spam and junk folders first. If you can't find the confirmation email, email us atcustomerservice@oshiclo.comwith the email address used at checkout and the approximate order date. We'll look it up and resend your confirmation.